Complaints
Policy
About Complaints
At TreasurX, we want to hear from you. If you have any questions, concerns, or complaints, we are your first point of contact and will manage your feedback in line with our internal complaints procedure.
We work with regulated e-money and payment institution partners in delivering our services. These partners have obligations under financial regulations, including how complaints must be handled, and we notify them of any complaints we receive that relate to the regulated services they provide.
If, for any reason, your complaint relating to payments or e-money services has not been acknowledged or resolved, or you have concerns about how it has been handled, you may also refer directly to the relevant regulated partner responsible for that part of the service.
Customer Reviews
Any reviews, testimonials, opinions, or case studies shown on our website may not represent the experience of all clients. Individual outcomes may vary, and customers choose to act on any information at their own discretion and risk.
Get in Touch Today
We are your primary point of contact for any questions or concerns, including complaints. All complaints will be managed in accordance with our complaints process and will acknowledge complaint within 1 business day. We work with e-money and payments institution partners in providing you with our service, namely Currencycloud, GC Partners and Equals Group. Currencycloud ultimately provides you with regulated payment and/or e-money services in UK, EEA and US. GC Partners and Equals Group provide you with Spot and Forward foreign exchange services.These partners have certain obligations as regulated financial services institutions, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here, and our other partners can be found below.
GC Partners 3rd Floor, 20 Dering Street, London, W1S 1AJ, United Kingdom. 020 3763 9870
Equals Group Third Floor Thames House Vintners Place, 68 Upper Thames Street, London, EC4V 3BJ 020 3196 2187
Regulators and Governing Bodies
FCA Website
ICO Website Telephone: 0303 123 1113
KIFID Website Email – consumenten@kifid.nl Telephone: 070 – 333 8 999
Consumer Financial Protection Bureau Website Telephone: (855) 411-2372
Financial Ombudsman Service Website Telephone - +44 800 023 4567 or +44 300 123 9123