Complaints
Policy
About Complaints
At TreasurX, we want to hear from you. If you have any questions, concerns, or complaints, we are your first point of contact and will manage your feedback in line with our internal complaints procedure.
We work with regulated e-money and payment institution partners in delivering our services. These partners have obligations under financial regulations, including how complaints must be handled, and we notify them of any complaints we receive that relate to the regulated services they provide.
If, for any reason, your complaint relating to payments or e-money services has not been acknowledged or resolved, or you have concerns about how it has been handled, you may also refer directly to the relevant regulated partner responsible for that part of the service.
Customer Reviews
Any reviews, testimonials, opinions, or case studies shown on our website may not represent the experience of all clients. Individual outcomes may vary, and customers choose to act on any information at their own discretion and risk.
Get in Touch Today
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process. [Provide key complaints information such as Client’s own contact email address and phone number, plus response times] We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations. However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.